Cancellation & Refund

Our Comprehensive Cancellation Policy

At the confetti tree, we want our customers to be happy and satisfied with every purchase. If you aren’t satisfied with your purchase, you can simply initiate a return request within 5 days of delivery. However, all international orders are non-returnable.

How do I initiate return for an item delivered in India?

We will happily accept returns up to 5 days from the day that you received your product. You can request a product return through the following options:

Call customer service helpline on +91-8130340634 and request for your product(s) to be returned
Email your cancellation request at info.theconfettitree.com

We will email you a confirmation of your return as soon as it is processed.

What is the return process?

Raise a return request with customer care or our website through chat
Prepare package with original packaging, tags, and invoices
Attach return label over the package
Hand over the package to our logistics partner

Do you arrange reverse pickups for return?

Yes, we do arrange reverse pick-ups for selected locations. You can check if your location has this facility by contacting our customer care. In case reverse pick up cannot be arranged at your location, you need to ship the product back to us.

How many reverse pick up attempts do you make?

We’ll make three pick up attempts. If reverse pick up doesn’t happen in three attempts, you will have to courier the product back to us.

What are return conditions?

All items eligible for return must be returned with price tags, craft cards, etc. in the original box/package as delivered to you.

What items can I return?

Not all items are eligible for returns. Paintings, exclusive items, customised and bulky products are not eligible for returns.

Please contact our customer care at +91-8130340634 for more information and to check if your item is eligible for a return.

Where do I send returns?

Please send the item(s) to our return centre mentioned below:

The confetti tree

BG 31, GF

Baani city center, sector 63

gurgaon- 122017

When Can I expect refund for returned items?

Once we have received your returned item(s) in an acceptable condition at our warehouse, we will initiate the refund amount. We aim to complete the refund process within 15 days from the confirmation of return request.

IMPORTANT NOTE:

Refunds will not be issued if the returned products have been found to be altered in any way before being returned to our logistics partners
We will not be able to accept returns of customised products
No returns will be accepted after the 5-day returns window i.e. if the 5 days post-delivery of order has expired
All returned products go through quality check at our return centres. Refund will be issued only for products which passes the check at our return centres
All return products must be returned in original packaging along with product tags, etc. as received originally

What happens if my item arrives damaged or incomplete or wrong product?

We advise the customer to check the quality/quantity of the product against the invoice before accepting the package from our logistics partner. In case of any discrepancy, please leave a suitable remark with your signature when you have receive the product from our logistics partner.

Please notify us immediately in case of damaged, incomplete and/or incorrect product. You may do so by:

Call us on customer service helpline at 91-8130340634 and raise a complaint
Email your complaint on info.theconfettitree@gmail.com

We will be happy to replace any damaged product(s) depending on availability of the ordered item(s). In case we are unable to replace your damaged product(s), we will arrange for a reverse pickup of your damaged product(s), verify the damage on receipt at our warehouse and provide you with a full refund within 15 working days.

Any products that might be missing from your order will be shipped as soon as possible. Do keep in mind that we might be shipping your order via multiple packages. Please do check with our customer service representative to ensure that the product(s) you believe to be missing from your order are not being shipped to you via another package.

Understanding our cancellation policy is crucial when you engage with our services. Our policy is designed to be straightforward and fair to ensure a smooth experience for all our customers. We understand that plans can change, and sometimes cancellations are unavoidable. Therefore, this guide will help you navigate through our cancellation terms, so you know exactly what to expect.

First, it's important to note that our cancellation policy aims to balance the interests of both our customers and our business operations. When you need to cancel, you must do so within the stipulated time frame to avoid any unnecessary charges. If you cancel your booking at least 48 hours before the scheduled time, you will be eligible for a full refund. However, if the cancellation is made less than 48 hours prior, a certain percentage of the booking amount may be deducted as a cancellation fee, because we need to cover the operational costs and loss of business opportunity.

Moreover, refunds under our cancellation policy are processed promptly, typically within 7-10 business days. We strive to handle all refund requests efficiently, but please note that the actual time taken may vary depending on your payment method and financial institution. We also provide the option for you to receive the refund as store credit, which can be used for future bookings, offering you more flexibility.

In special circumstances, such as cancellations due to emergencies or unforeseen events, we are committed to working with our customers to find a mutually agreeable solution. We understand that unexpected situations arise, and we aim to be compassionate and accommodating. If you have any concerns about our cancellation policy, our customer support team is always available to assist you. Please feel free to reach out to us for any clarifications or additional help.

To summarize, our cancellation policy is built on transparency and fairness. We believe that clear communication and understanding can prevent any confusion or dissatisfaction. By adhering to our guidelines, you help us maintain a high standard of service and ensure that our operations run smoothly. Thank you for taking the time to read about our cancellation and refund policies.