Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 
Your purchase is eligible for return or exchange only if it meets the following conditions: 
* An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
* If the product you receive has a genuine manufacturing defect.

All our products are handmade by master artisans, one piece at a time, making each piece unique. Due to this process, a slight variation may occur between products, which is not regarded as a defect.

Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

If your purchase meets our return criteria stated above, please email us at info.theconfettitree@gmail.com within 24 hours of delivery with the following information: 
- Order number 
- Delivery address 
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item 

We unfortunately will not be able to entertain emails or images sent over a day after delivery.

We’d request you to ensure that the product is sent back to us in its original condition and packaging with its original documents including tags, order invoice etc.


If there is a genuine defect in the product, we’re happy to exchange your product for a replacement, a different product of the same value or refund your order amount within 7 working days after we receive the product at our warehouse, following an inspection & quality check.

On delivering your replacement, we will cover shipping charges.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.theconfettitree@gmail.com.

Note for Pick up Requests

  1. Each pick-up request will be attempted once from our end to your registered address.
  2. Any failure to handover the item will be considered as denied by the customer.
  3. If the customer wishes to continue with the pickup, they can place a request to our customer care from their end.
  4. These requests will be chargeable at Rs.100 to cover the to and fro logistics as the company is charged by delivery partners even when a pick up is cancelled.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations

At The confetti tree, we understand that plans can change. If you need to cancel your order, we’re here to help.

  • Order Cancellations:
    Orders can be cancelled within 24 hours of placement. Please email us at info.theconfettitree@gmail.com or WhatsApp us at +91 9958395800 with your order number and reason for cancellation.

  • Post 24-Hour Cancellation:
    Unfortunately, once the 24-hour window has passed, we are unable to cancel the order as it may have already been processed or shipped.

  • Custom & Made-to-Order Products:
    Please note that custom or personalized items cannot be cancelled once the order is placed.

  • Refunds for Cancelled Orders:
    If your cancellation is approved within the eligible time frame, the full amount will be refunded to your original payment method within 7 business days.